With Queue Call Spy, supervisors can passively listen in on calls. Neither the caller nor the employee will know when a supervisor or monitor is listening in.
Queue Call Spy provides supervisors with a powerful evaluation and training tool. Supervisors can give employees a heads-up that some of their calls will be monitored, and then they can evaluate interactions between clients and employees and provide pertinent feedback. Your administrator(s) can grant eavesdropping rights (including spy, whisper, and barge) to a specified individual or individuals.