Jive Contact Center delivers a broad set of inexpensive contact center features and valuable real-time reports to enable better management of call queues and incoming customer calls. Increase agent productivity and enhance callers’ experiences with Jive Contact Center.
Stay on top of your contact center and staffing priorities with Jive’s real-time queue reporting. Know how many agents are on calls, measure their active talk time, and track current calls in queue.
Better train and reward your employees through Jive Contact Center’s agent tracking reports. Track your agents’ totals, as well as aggregate statistics for selected queues, date ranges, and specific agents.
Publicly display real-time information related to your contact center’s
performance with Jive Contact Center’s wallboards. Refine which queues are displayed on the wallboards using the queue selector.
Jive has partnered with inContact to provide an enterprise-grade call center solution that includes: