Increase agent productivity and enhance your caller’s experience with Jive Contact Center technology. Jive Contact Center delivers a broad set of inexpensive call center features and valuable real-time reports to enable better management of call queues and incoming customer calls.
Maintain a high level of customer service satisfaction and customer retention with Jive’s customer relationship management (CRM) integrations. Evaluate call wait times and how calls are handled in real time, so you can quickly resolve any issues that come up.
Our call center management software offers all the features your company needs to succeed.
Our call center software lets you minimize queue times, enhance caller experience, and evaluate how calls are handled, all in real time. Learn more about how to use our call center features to view reports, manage agent performance, and improve customer satisfaction.
Stay on top of your contact center and staffing priorities with Jive’s real-time queue reporting. Know how many agents are on calls, measure their active talk time, and track current calls in queue.
Better train and reward your employees through Jive Contact Center’s agent tracking reports. Track your agents’ totals, as well as aggregate statistics for selected queues, date ranges, and specific agents.
Publicly display real-time information related to your call center’s
performance with Jive Contact Center’s wallboards. Refine which queues are displayed on the wallboards using the queue selector.
Jive has partnered with inContact to provide an enterprise-grade call center solution that includes:
With excellent voice quality, an easy-to-use interface, and 99.999% uptime, Jive Contact Center is one of the leading call center solutions in the industry. Plus, our excellent customer service and 24/7 support means you can rest easy knowing our specialists are always on hand to answer your questions and resolve any issues.
per account / month
Call center software is a cloud-based solution that allows your business to manage all its communication channels in one place. Real-time queue reporting allows agents to quickly and efficiently answer customer calls, respond to customer queries, resolve issues, and monitor wait times.
Today’s customer expects companies to be available through multiple channels, and old phone lines and legacy technology can’t keep up with how the modern world communicates. Cloud-based call software allows you to add new channels of communication, improve customer experience through real-time reporting, and easily scale up or down depending on your organization’s needs. And since it lives virtually in the cloud, your software can be accessed from anywhere, meaning you can stay in touch with agents and customers no matter where you are.
These two terms are often used interchangeably. However, there are some important differences. Call center software typically focuses on the audio capabilities (inbound/outbound calls) needed by a customer service team. Contact center software, on the other hand, tends to focus on all of the ways companies communicate with customers. This includes inbound/outbound calls, texts, chat, faxes, and communications using desktop phones, mobile devices, and web-based applications. A true contact center solution encompasses everything that is traditionally included with call center technology yet takes it to the next level to support a more modern work environment.