Jive Netview Network Prequalification & Troubleshooting

Network Connectivity Report

Client System Code:

Report Status:


Stands for Application Layer Gateway, and is common in many commercial routers. This should be disabled to prevent the router from modifying SIP packets.

SIP Ports

Test whether UDP ports required for SIP are blocked.

DNS SRV Lookup

Jive's SIP servers are discovered using SRV lookups. Your DNS server needs to process these appropriately.

NAT Settings

NAT binding timeout is the length of time that the router still keeps an inactive UDP NAT session. We strongly recommend a delay greater than 30 sec.

Local Network Information

Client IP Address:
Client MAC Address:
Default Gateway IP Address:
Default Gateway MAC Address:

Connection Error

There was a problem connecting to Netview server. Retrying...