JIVE VIEW Prequalification & Troubleshooting

Network Connectivity Report

Jive View Passphrase/System Code:

Report Status:

Data Center Connection
Testing the closest data center to ensure the quickest connection and best possible call quality.
New York
Los Angeles
Las Vegas
São Paulo

Packet Loss

Occurs when packets fail to reach their destination. A high rate of packet loss will affect call quality. We recommend a ratio less than 1 percent.


To ensure the best user experience, the end-to-end latency of a VOIP system should be no more than 150 ms (including voice encoding, transport and decoding). This test measures the network latency (transport), which should be less than 100 ms.


Voice packets travelling on a network from point A to point B don't always take the same time to travel (and sometimes even arrive out of order). The jitter is a measure of the variance of packet latency. A jitter lower than 30 ms is recommended.


This represents the amount of data your network can transmit/receive in a given amount of time. We measure downstream and upstream bandwidth (incoming and outgoing data) separately then simultaneously.

More bandwidth means more concurrent calls.

Bandwidth usage per concurrent call for different codecs

G.729 G.711/G.722
1 call 0.008 Mbps 0.064 Mbps
5 calls 0.040 Mbps 0.320 Mbps
10 calls 0.080 Mbps 0.640 Mbps
50 calls 0.400 Mbps 3.200 Mbps
100 calls 0.800 Mbps 6.400 Mbps

NOTE: Both simultaneous upstream and downstream bandwidth measures need to be greather than the targeted usage scenario.


Stands for Application Layer Gateway, and is common in many commercial routers. This should be disabled to prevent the router from modifying SIP packets.

SIP Ports

Test whether UDP ports required for SIP are blocked.

DNS SRV Lookup

Jive's SIP servers are discovered using SRV lookups. Your DNS server needs to process these appropriately.

NAT Settings

NAT binding timeout is the length of time that the router still keeps an inactive UDP NAT session. We strongly recommend a delay greater than 30 sec.

Local Network Information

Client IP Address:
Client MAC Address:
Default Gateway IP Address:
Default Gateway MAC Address: