View thorough data including dates, times, duration, users, extensions dialed, and the final action of both incoming and outgoing calls from every extension. This is available in the old portal.
A customer service team manager can supervise the even distribution of calls by viewing call times and durations, and agents can see their own call statistics to progress toward goals and meet expectations.
End-users can access call logs pertaining to their individual extensions only. Administrators can access all individual and company-wide call logs and analytics. How far back can I view call logs? Call logs are stored and available for the past 90 days, but may be downloaded as a .CSV file for later viewing.