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CALNET 3

Jive Communications has been awarded a CALNET 3 contract for CALNET 3 Contract IFB-A Subcategory 1.2 – MPLS VPN and Data Services and Subcategory 1.3 – Standalone VoIP. Jive provides Hosted Voice, Video, and Unified Communications to public sector institutions in state and local government and education markets.

Please use the information and resources below to learn more about CALNET 3 and Jive's awards. Feel free to contact us directly at calnetsupport@jive.com.

Product Catalogs

Jive was awarded contracts for two CALNET 3 Category 1 subcategories. These subcategories are described briefly below, and also include links to Jive's approved Product Catalogs.
Subcategory 1.2
1.2 – MPLS VPN and Data Services
Includes products and services related to Multiprotocol Label Switching (MPLS), Virtual Private Networking (VPN) and Converged Voice over Internet Protocol (VoIP) Telephony.
Subcategory 1.3
1.3 – Standalone VoIP
Includes products and services related to Standalone VoIP Telephony.

Contact List

Contact Jive by sending a message to calnetsupport@jive.com.

Education Sales Team
calnetsupport@jive.com
844-592-1070
Press option 3

Government Sales Team
calnetsupport@jive.com
844-592-1070
Press option 3

Billing/AR
calnetsupport@jive.com
844-592-1070
Press option 2

Customer Service
calnetsupport@jive.com
844-592-1070
Press option 1

Contract Documents

Per CALNET 3 contract requirements, Jive has provided the following documents, files, and other resources to the general public. View CALNET 3 Contract Documents.

Service Level Agreements (SLAs)

Per CALNET 3 contract requirements, Jive has provided the following documents, files, and other resources to the general public. View Service Level Agreements (SLAs).

Authorization to Order

Non-State Public Entities will need a signed Authorization to Order before ordering services under the CALNET 3 contract. Download the ATO form.

Escalation Process

Per CALNET 3 contract requirements, Jive has provided the following documents, files, and other resources to the general public. View Escalation Process.

Taxes, Fees, Surcharges, and Surcredits

Per CALNET 3 contract requirements, Jive has provided the following documents, files, and other resources to the general public. View Taxes, Fees, Surcharges and Surcredits.

Billing and Invoicing

Billing

Trouble Ticket and Reporting Tool

TTRT

Links

CALNET.ca.gov
CALNET 3
CALNET 3 Trouble Ticket Reporting Tool (TTRT)
Billing