Based on its recent analysis of the hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services market, Frost & Sullivan has recognized Jive Communications as the “Entrepreneurial Company of the Year” in the North American Hosted IP Telephony and Unified Cloud Communications market. Jive has emerged as one of the fastest growing Cloud VoIP providers with an innovative Cloud services suite and industry-specific go to market strategies.
Frost & Sullivan is a leading group of financial analysts in the United States. They work to uncover market trends, highlight technological advancements, and award strong companies through their Best Practices Award.
Each year, Frost & Sullivan track market trends and award companies who show “strength in terms of innovation in products and technologies, leadership in customer value, as well as speed in response to market needs.” Jive has developed its own software platform allowing innovation to flourish more rapidly and cost-effectively than vendors relying on a third-party platform. Jive’s agile methodology encourages rapid iteration and continuous integration, freeing its clients from static firmware and rigid release cycles.
Jive Communications’ flexible and cost-effective cloud communications solutions are disrupting both the market’s small and medium-sized (SMB) and large enterprise sectors by addressing key customer pain points. Jive’s hosted offerings represent a viable alternative for underserved, budget-constrained small businesses, as well as larger organizations struggling to effectively maintain and manage multi-vendor communications environments.
“In 2013, Jive reported over 100 percent growth in revenues, which was well ahead of the industry average of 30 percent. Its pursuit of greater market share is also evident in other performance metrics such as improved customer retention rates, network and service reliability, and platform scalability,” noted Frost & Sullivan Program Manager Elka Popova. “Additionally, Jive is growing internationally; it opened its first European data center and launched Europe and Latin America expansion initiatives in 2013.”
Jive offers simple, all-inclusive pricing which includes all features in its Cloud Voice suite. There are no additional fees for unlimited auto attendants, voicemail boxes, ring groups, queues, schedules, user groups, or dial plans. Jive’s customer reviews and reliability lead the Hosted VoIP industry. Jive’s platform has full-mesh redundancy, geographic diversity, and a skilled team of passionate, certified engineers dedicated to maintaining system performance for all Jive clients.
Although most providers bundle multiple services and applications in their hosted solutions, many disregard important features and capabilities such as mobility, contact center, video conferencing and analytics. Jive offers a compelling feature set that comprises telephony, auto attendant, unified messaging, chat, presence, soft clients, and a free 10-party conference bridge for every user. Additionally, it delivers advanced conferencing applications for a large number of participants, analytic tools, video conferencing, contact center options, call recording, and virtual fax.
Jive’s passionate commitment to customer value enhancement is, however, most evident in its unwavering focus on technology innovation. It identifies itself as an engineering company and as such it continually strives to expand its product and feature portfolio and improve the quality of its services. It also looks to attract talent from other innovative companies such as Skype in order to further enhance its engineering capabilities and stay ahead of the curve in terms of technology innovation and customer value. The people Jive recruits and hires are not only talented, but also possess strong work ethic and are driven to succeed. This is how Jive has been able to maintain an entrepreneurial start-up culture/mentality while growing to more than 300 employees in 2014.
Moving forward, Jive intends to continue their growth trajectory by implementing new feature sets, expanding target markets, streamlining user experience, and continuing to provide the best customer support in the industry. Jive is excited to release new features and feel that users will continue to benefit from product enhancements as Jive aims to be the best rated service provider in the Hosted IP Telephony and Unified Cloud Communications market.