With Jive, you can utilize an unlimited amount of extensions at no extra charge. This means you can have several different extensions ring the same phone, extra extensions for conference rooms, and more. An extension is a 3 to 6 digit number identifying a specific call path configuration that allows you to dial and connect to another caller internally. This is not a DID phone number, but rather an internal extension. Outside callers can directly reach you by dialing your organization’s main number followed by your extension (i.e., “888-888-8888 ext 3264”).
Extensions can be used in a number of ways. You can set up extensions for each employee, even if two employees share the same desk phone (if they work alternating shifts at the same desk, for example). Each extension comes with a voicemail box and Find-Me-Follow-Me settings. You can also set up a general extension for different departments like Sales or Billing. Choose that extension to ring a ring group of all available agents in those departments, ensuring that an available agent receives the call rather than going to voicemail if one agent is unavailable.
Can I choose the number of digits in my extension?
Yes, Jive’s Hosted VoIP solution supports three, four, five, OR six digit dialing across all system endpoints regardless of geographic location. Dial your boss by extension on your Jive phone or app even if you’re in a different country.
Can I choose my extension?
Yes, however, it has to fit within the number of digits that is identified by someone with permissions in the administrator portal (i.e., if the admin selects three digit extensions as the default then you would have to create your extension with three numbers).
Can I dial directly by extension?
Yes, users can directly dial extensions internally. As long as the device you are using is set up on the system you are able to dial any extension directly.
How do I set up an extension to ring more than one phone?
There are actually a few different ways of accomplishing this. Users can either configure their Find Me/Follow Me feature in the end-user portal or an administrator can configure this option in a ring group by accessing the administrator portal.