Intercom

With intercom you can reach any colleague in any office and announce calls, visitors, and deliver quick live voice messages from your desk phone. When intercom is enabled, the line will allow incoming intercom messages from other lines on your PBX. The intercom feature will trigger the receiving phone to automatically answer and put your voice on speakerphone unless the receiving phone is set to “Do Not Disturb.”

Common Use Case

Check in with a colleague to ask a quick message or announce a visitor who’s walking toward their office. It is helpful for short quick messages that need to be made in real time to one or more people. Have some important news or calling an impromptu meeting? Use intercom to make an announcement to the whole department.

FAQs

Who can enable intercom and intercom settings?
Only administrators can enable intercom and intercom settings by default, although permission may be given to any user(s) or groups of users.

How does intercom work with call park?
Intercom is a separate feature from call park, although they are often used together. For example, you may answer a phone call, put them on hold and park the call, then intercom (page) the person intended to let them know you have a call parked for them. They can then call in to the designated call parking spot from whichever device they’d like (a deskphone in another room, a conference phone, etc.) to pick up the call. For information on call park functionality, please click here.

Which desk phones have intercom?
All Jive-recommended handsets are equipped with intercom and paging functionality.

What is the difference between paging and intercom?
The features are similar, although typically paging is used for groups of users (company departments or “zones”) and intercom is designated for one receiver.