Jive’s signature Dial Plan Editor is the only tool in the industry that lets you map out your call flows visually using a drag-and-drop canvas. Plan out exactly where incoming calls will go with elements like wait times, auto-attendants, voicemail boxes, sound clips, http notify nodes, ring groups, modify caller ID nodes, and more. Make changes in real time to your dial plans for as many lines as you’d like with endless configuration possibilities. Additionally, different call patterns can be set to accommodate variable work hours, after hours, or holiday hours.
Common Use Case
You just opened a new department and you’d like to have a menu option in your auto-attendant to greet callers and alert them to the new option (“Dial 4 for Fulfillment”). It’s easy. No need to call a technical administrator or pay a fee to have it customized or changed. Just log in to your administrator portal, click to add a menu option to the auto-attendant, drag and drop the extension dial plan you want it to go to, and record a new sound clip right from your phone. You can record as many as you want to get it just right. Once you’re done, close any open loops and click save. You’re done.
What if I need help with mine?
You’re in good hands. Jive has a number of resources to ensure that all of your questions are answered. Jive has fully staffed Customer Service and Technical Support departments to assist with questions or concerns. These teams are accessible 24 hours a day, 7 days a week, 365 days a year. Jive also has online videos and user training manuals that provide step-by-step instructions. See demo videos at jive.com/videos
and see tutorials on JiveTV
Do all users get access to the Dial Plan Editor? How do you keep everyone from
making changes to the dial plan?
You can control which users have access to the Dial Plan Editor by setting up permissions in the administrator portal. You can configure this yourself or get help from Jive Customer Service representatives.