Call Forwarding

Jive’s Find Me/Follow Me settings allow you to set calls to forward to a phone other than your office phone or to ring another phone simultaneously. This can occur either automatically or after a certain set of rings. Call forwarding is also done automatically based on your failback settings in the event of an emergency or if internet service is interrupted. If internet service goes down, calls to your extension automatically forward to the specified failback number, such as your personal cell phone, etc.

Common Use Case

This feature is useful if you’re heading out of the office for a conference in the next week. Simply log into the end user portal and set your Find Me/Follow Me settings to forward all your calls immediately to your cell phone. Or you can record a new voicemail about being at the conference and set calls to forward directly to voicemail, with an option to push a button to reach your cell. You can access these settings on the fly, even recording your “I’m at a conference this week” message on your mobile device or deskphone.