Barge allows you to join in on an existing phone call to assist in answering questions, clearing up information, or closing a sale. Barge is one of three call monitoring modes. In barge mode, both parties can hear you, and it becomes a three-way conversation.
You’re supervising an important call with a hard-to-sell client, and your new agent is getting nervous. Feel free to barge in on the call, fix any misinterpretations, and close the sale.
Only administrators can barge (monitor) by default. However, this feature can be allowed to any user or group of users at the administrator’s discretion.