Barge allows you to join in on an existing phone call to assist in answering questions, clearing up information, or closing a sale. Barge is one of three call monitoring modes. In barge mode, both parties can hear you, and it becomes a three-way conversation.
Common Use Case
You’re supervising an important call with a hard-to-sell client, and your new agent is getting nervous. Feel free to barge in on the call, fix any misinterpretations, and close the sale.
Who can barge in on a call?
Only administrators can barge (monitor) by default. However, this feature can be allowed to any user or group of users at the administrator’s discretion.