Queue Call Whisper is a great tool for supervisors who want to coach new employees on phone skills. Using Queue Call Whisper, a supervisor can listen in on a call and speak to an employee without the customer knowing.
Common Use Case
New employees plying the phones for the first time can relax knowing that they have a safety net. If a customer were to ask a difficult question or make unreasonable demands, the supervisor could walk the employee through an appropriate response.