The Queue Call Barge feature provides supervisors with the ability to join in on any call, whether inbound or outbound. With this feature, all three parties (the caller, the employee, and the supervisor) can hear and speak to each other.
Common Use Case
At times when an employee may not have sufficient knowledge or skill to answer a customer’s questions or respond to a customer request, the Queue Call Barge feature arms your company with the ability to bring a more authoritative voice to the fore. In such cases, an experienced supervisor can quickly resolve difficulties while enhancing customer understanding and satisfaction.