Your employees are more than just numbers, so you shouldn’t be restricted to dialing them as such. Dial by Name allows you to dial any employee’s intended extension using only their name.
Common Use Case
You need to reach your colleague, Jim, but don’t remember his extension. Simply start typing his name in your handset and pick up the receiver to dial when the entry appears. Dial by name allows you to reach just about anyone (as long as you can remember their name).
How do you set up this service?
First, apply this setting to your dial plan. Once it has been enabled you are ready to use your keypad to dial by name (the recording will even walk you through the process).
Can you dial by both first and last name?
Yes. Whether you know only an individual’s first or last name is not an issue (unless your directory has six different Jeffs).