This feature frees you from the hassle of dialing a full number or the receptionist. Instead, dial an extension and reach your party faster. Customers can also exit an auto-attendant by dialing their party’s extension at any time.
Common Use Case
Dial your party’s extension straight from your handset—no number or area code necessary, regardless of location.
Do I have to wait to be prompted by an auto-attendant?
No. Neither employees nor customers have to wait to be prompted by auto-attendant before dialing their party’s extension.
How does this work for remote employees?
As long as your IP handset is configured with the Jive system, employees can use extension dialing regardless of location — no need for area codes, star codes, etc. Jive Mobility also allows extension dialing directly from your handheld device no matter where you’re located.