Place a caller on hold while you transfer them or you take some time to look up an answer to a question. Callers listen to your specified hold music until you engage them again by picking up the receiver.
Common Use Case
This feature is beneficial in a situation where you’re on the phone with someone who has a question but you need to consult with your supervisor. Push the hold button on your phone while you consult with your supervisor or transfer them to a voicemail or another extension.