Riot Games is a player-focused gaming company famous for its critically and player-acclaimed debut title, League of Legends. Over 67 million gamers play every month. Though the company is based in Los Angeles, they also have 15 offices across the globe to facilitate its massive international community of players.
Riot Games likes its communications to run like one of its games: with a streamlined support infrastructure that gives users precise system control. The company switched to Jive to simplify its telecommunications both from an operations/management and a cost perspective. With Jive, Riot Games can now administer worldwide telecommunications through one simple, centralized system.