Customer Success Stories

Lucidsoftware

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About Lucidsoftware

Lucidsoftware’s products, Lucidchart and Lucidpress, are recognized as the gold standard in Cloud-based visual communication tools. Lucidchart has become extremely popular as the foremost alternative to Microsoft Visio. Lucidpress utilizes drag-and-drop functionality to create gorgeous documents for digital and print publication.



Company Website: golucid.co

Industry: Software

"The thing that made us switch to Jive was the ease of use."


Andy Foree, Office Manager

Solution

With high customer demand and rapid company growth, Lucid was running to keep up with its success. They were also running to answer their phones. They had five phone numbers and never knew why someone was calling. Calls went unanswered, or were redirected to the wrong location. Jive quickly deployed a full-feature solution that gave Lucid full command of their call routing and made it easy to configure schedule-based dial plans, multiple auto attendants, fully customized greetings and music on hold, advanced call filtering, and more. The solution was so simple that no advanced training or certified technicians were required.

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