The County of Los Angeles Public Library is the 6th largest public library system in the U.S., serving residents in 51 of the 88 incorporated cities of Los Angeles at over 90 locations.
Company Website: colapublib.org
On the county library’s previous system, whenever there was a problem with the phones, library IT had to dial a support line which was not based in the U.S. This often led to frustration as IT employees struggled to explain technical issues to non-native English speakers who were generally unfamiliar with the phone system. The county got rid of that service and went with Jive primarily because Jive’s 24×7 support is completely U.S.-based, and because support staff are trained and certified on how to use the system.