Customer Success Stories

City of of Port Townsend

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About City of of Port Townsend

Located on the Olympic Peninsula near Seattle, Port Townsend is known for its natural beauty, historic charm, and thriving artistic community. Its Historic District is a designated landmark due to its many Victorian-era buildings, while its museums, galleries, concerts, and music festivals feed the modern tastes of the local artistic scene.



Company Website: cityofpt.us

Industry: Government

""I’m impressed with Jive. Their technical support is outstanding. The admin portal is easy to navigate and use. Setting up phones from scratch was relatively easy. Moves and changes are a piece of cake. It’s a great product at a good price.""


Mark Peil, IT Manager

Solution

Port Townsend relied on a phone system procured through an existing state telecommunications contract. However, the provider didn’t deliver on key service areas, and Port Townsend ran into several challenges, including the system’s heavy expense, lack of features, and the complexity involved in making routine changes to the system. Jive helped bring the city’s phone service into modern times. The city was impressed with Jive’s intuitive online user portal, simple plug-and-play phone setup, and easy system management. Rather than struggling with unresponsive reports and sparse phone features, the city now enjoys a modern telecommunications system.

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