American Family Insurance is a privately held Fortune 500 corporation and one of the largest personal-line insurers in the U.S. Founded in 1927, American Family Insurance has 8,000 direct employees and thousands of independent agents. American Family offers auto, homeowners, property/casualty, and life insurance products. Operating in over 20 states, American Family primarily sells through independent agencies and specialized brokers.
Robert Hamann, District Manager
Customer relations are AFI agents’ top priority. Dropped calls and periods without service do serious damage to those relationships, and that’s what some agents were getting with their telecommunications provider. Jive delivered a more reliable and affordable alternative, with 24/7 support, 99.99% guaranteed uptime. Additionally, Jive’s features are all-inclusive, giving AFI agents new options like eavesdropping and call-flow control, which drastically improved customer service.