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Customer Support Rep (Portuguese)

Technical Solutions | Guatemala

Careers Guatemala

What You'll Do

  • Answer triaged calls
  • Take escalated tickets
  • Troubleshooting advanced portal issues
  • General setup/functionality questions

What You'll Need

  • 1–2 years of Networking Experience in IT, or other technical positions (preferred)
  • CCENT, CCNT, CCNA certification (preferred)
  • Desire to make a career in IT, networking, or a technology-based field
  • Call center experience and customer service experience a plus
  • A solid understanding of networking principles
  • Ability to be hardworking, enthusiastic, responsible, and effective at resolving technical issues for our customers
  • Passion for problem-solving and contributing to team-based learning and solutions
  • Desire to be ambitious and take advantage of the growth opportunities Jive provides
  • Be a native Portuguese speaker
  • Be a fluent English speaker

What You'll Get

  • Competitive compensation based on experience
  • Health insurance
  • Generous retirement plan
  • Paid time off
  • Holiday pay
  • Gym membership reimbursement
  • Free access to Jive’s phone system for personal use

Apply Now