Why Jive?

Welcome to Jive. Our company was founded on the philosophy of providing cloud-based phone service of the highest possible voice quality.

Jive has been providing Hosted PBX services since 2005, making us one of the longer-established companies in the market. The EasyOS platform has a full suite of telephone features designed for the SMB and enterprise markets. From a single or multi-user account to a commercial-grade call centre, Jive provides an end-to-end business phone solution.

Our Cloud-based platform is scalable and easily deployed to in-house, home-based and off-shore locations, providing a flexible staffing option that optimizes productivity. We offer multi-platform options, all of which include access to our EasyOS web interface.

Platform Options

Easy SMB

Easy SMB is designed to enhance communications across any industries for small and medium business. Delivering a feature rich solution for a single office or a global multi-location, Easy SMB offers a streamlined operation and administrations cloud-based phone solution.

Call-In-1 Contact Centre

Call-In-1 is purpose-built to unify all divisions within business and industry. Call-In-1 offers a full cloud-based operations platform, with a bolt-on contact center environment to optimize performance for sales, support and service departments.

Virtual Call Centre

Our Virtual Call Center solution (also called Hosted Call Centre), offers a powerful, user-friendly interface for national and global call and contact centres. With its robust feature set, intuitive web interface and detailed reporting and tracking, our solutions are a perfect fit for both in-house and outsourced virtual call center applications. The virtual call centre integrates seamlessly with our standard Easy SMB platform and with Call-In-1.

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Voice Quality Optimization

This isn’t just telecom – it’s business-class Hosted PBX.We provide only premium transit links between all of our centres, optimizing voice quality with the goal of eliminating packet loss, latency and jitter. Our voice product travels on a Layer 2 path optimized for quality, allowing us to deliver high-quality voice with a choice of codecs.Our SIP servers tie into the PSTN networks of top-tier providers such as Verizon (in the United States) and Bell (in Canada), using their PRIs. All of our data-centres are mirrored, to offer hot failover throughout North America, If any one server fails, calls are immediately routed to an alternative.

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Redundancy and Reliability

Our network utilizes multiple datacenters, in different physical locations, to provide our customers with a high level of redundancy. We’re not reliant on any one machine or group of machines – even in a worst-case scenario, we have a backup plan. See our diagram at right.

We were early adopters of highly-redundant, geographically distributed network architecture, with multiple datacenters across the US and Canada. Our points of presence sit in the same centers as Tier-1 providers such as Verizon (in the United States) and Bell (in Canada), tying directly into their PSTN networks.

All of our datacenters are mirrored, to offer hot failover throughout North America. We provide only premium transit links between all of our centers, optimizing voice quality with the goal of eliminating packet loss, latency and jitter.

Our Data Centers are highly secured facilities, with 24 x 7 x 365 uniformed security desks, CCTV cameras throughout, door entry-card access, a front door ‘mantrap’ for controlled entry and limited, supervised access to all secured areas.

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Managed Internet

Jive’s Internet solution is optimized for Hosted PBX, allowing us to guarantee voice quality. It also travels on a private network layer, enhancing your company’s data security.

We aim to produce the next evolution in cloud-based communications by offering Internet service that delivers secure, redundant access across multiple technologies and networks. When using our Internet solution, our voice packets never go to the public Internet, and stay on a controlled, private path from your site to our datacenters, delivering Quality of Service not only in the LAN but also in the WAN. Learn more below.


Support Quality

We pride ourselves on the calibre of our staff. Our hiring policies are geared specifically toward recruiting personnel who are friendly, well-mannered, and technically capable of quickly responding to your needs. All of our staff, across all departments, are in-house; we do not outsource our staffing. Whether you communicate with us via phone, chat or ticketing system, you’ll always reach someone who can help you.

WYSIWYG – What you See is What you Get

With Jive, you don’t have to worry about hidden contracts or charges: we spell out all of our pricing in plain languge; we never levy ‘hidden charges;’ and all of our plans are also available on a month-to-month basis if you’re not ready for a term contract. You’ll be dealing with a phone service provider you can trust.Our plans include a vast number of Hosted PBX features at no additional costs. In the case that you request an additional feature that does represent a further cost, we’ll clearly advise you and get your approval before adding the service.

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