Voicemail User Guide

PDF Version (best for print)

Setting up Your Voicemail Box

Here are the steps required to setup your voicemail box.  It is important that you record your full name and unavailable greeting because your recorded name is used for the dial-by-name directory feature.

  1. Dial *98 from your telephone or call your main number and dial *98 when you hear the automated attendant answer.
  2. Enter your extension/mailbox number and your voicemail password. Your default password is randomized; please see your account’s Welcome Letter or ask your account administrator. You can later change this password to a value of your choosing.
  3. Press 0 to access the administrative options for your mailbox.
  4. Press 1 to record your unavailable voicemail greeting which will play whenever you are not available.
  5. Press 3 to record your first and last name which is used for by the dial-by-name directory feature.
  6. Press 5 to change your voicemail password.

Accessing Voicemail

There are a number of ways in which you can access your voicemail.

  • Method 1:   Dial *98 from your telephone and enter your mailbox number and voicemail password.
  • Method 2:   Press the voicemail button on your pbx telephone and enter your voicemail password.
  • Method 3:   Call your main office telephone number and wait until the auto attendant answers, then press *98.

Navigating Voicemail

While you are in the voicemail system you have a number of option keys available to you.

  • 1  Listen to New Voicemail Messages
    • 1   Skip the time and caller phone number playback
    • 4   Play the previous message
    • 5   Repeat the current message
    • 6   Play the next message
    • 7   Delete the current message
    • 8   Forward the message to another mailbox
    • 9   Save the message in a folder
    • *   Hear the help menu; Rewind the message
    • #   Exit; Fast forward the message
  • 2  Change to another Message Folder
    • 1  Change to the new messages folder
    • 2  Change to the old messages folder
  • 0  Access administrative mailbox options
    • 1  Record your unavailable message
    • 2  Record your busy message
    • 3  Record your first and last name
    • 4  Record your temporary message
  • *  Help
  • #  Exit

Enabling Auto-Delete from Server (optional)

For users who receive many voicemail messages, this option may be appealing. If you use Auto-Delete from Server, our system will first e-mail you a copy of the voicemail you’ve received, and then remove the file from our servers. This means that you will never have to use your phone to delete old voicemail messages (simply manage them via your inbox), and you still enjoy the convenience of our voicemail to e-mail feature.To enable Auto-Delete from Server, log into our web interface. Go to Home, My Mailbox (if you are a Basic user) or Administration, Mailboxes (if you are an Administrator). Find your mailbox in the list and click the Edit icon. Under the General Options section, you will find Auto-Delete Messages from Server. Check this box to enable the setting and then click Submit Changes at the bottom of the page. Please note that users who have trouble receiving e-mails consistently or receive a high number of “false positive” spam messages should be careful when using this setting.