Create a New Ticket
Our ticketing system provides an organized, efficient means of making requests or notifying us of issues on behalf of your account. Tickets can be created and responded to by users within your account with ‘Administrative’ privileges. If you do not have ‘Administrative’ privileges within your account you will need to ask your account administrator to grant you this level of access before you can make requests on behalf of your account.
Tickets can be used for (but are not limited to) the following:
- Billing – Asking questions or notifying us of problems with invoices, payments or transactions on your account.
- Orders – Requesting services, telephone numbers, extensions be added or removed from your account.
- Sales – Asking about new services, features or solutions for your account.
- Technical Support – Informing us of emergencies, outages, technical problems and issues with hardware or equipment.
Once you create a new ticket you will be able to track the status of your request 24 hours a day from our online ticketing console. The ticketing system will automatically notify you via e-mail each time your ticket is updated and give you a chance to reply or add additional information to your ticket request.You will receive an e-mail confirmation of your ticket submission, which will include a unique ticket number. You must refer to your ticket number if you need to contact us again regarding the same request.Should you need to place a separate and unrelated request, please create another ticket.To create a new ticket or view your past tickets you must first login to your account and select ‘My Tickets’ from the ‘My Account’ menu (you must have administrative privileges to open or view tickets). If you have any questions on how to use our online ticketing system please do not hesitate to contact us by telephone or our live chat support system.