Call queues are used when you have multiple customer calls but only a limited number of staff to answer these calls at any time. For instance you might receive four callers who want to speak with a sales representative but you only have two sales representatives. The first two callers will be connected to your sales representatives and the remaining two callers can remain on hold waiting for the next available representative. Once a sales representative is free they will receive the next caller. This feature has many different options which will fit your business needs, and its settings can be easily customized via our customer account interface.