Change Custom Hold Music Volume

Once you have created your custom music on hold, you may wish to adjust its volume. This is a simple procedure once you’re familiar with the feature’s location in our portal.


Go to Administration > Sounds Manager.

From this page, click the Music on Hold tab. Find your Music on Hold Channel in the list, then click the Manage Tracks icon (looks like a checklist of items).

 Change Custom Hold Music Volume 1


Now find your desired Track within this Channel and click the Edit icon. From here, you can adjust the volume either up or down. We recommend making small adjustments and testing as you go, to ensure you end up with the desired volume.

Change Custom Hold Music Volume 2
Once you are finished, click Update Sound and allow a few minutes for your changes to take effect.