Change Custom Hold Music Volume
Once you have created your custom music on hold, you may wish to adjust its volume. This is a simple procedure once you’re familiar with the feature’s location in our portal.
From this page, click the Music on Hold tab. Find your Music on Hold Channel in the list, then click the Manage Tracks icon (looks like a checklist of items).
Now find your desired Track within this Channel and click the Edit icon. From here, you can adjust the volume either up or down. We recommend making small adjustments and testing as you go, to ensure you end up with the desired volume.