To contact Jive, you may email or call the specific department you need to speak to by using the following contact information:
You can access our Frequently Asked Questions for quick answers to common support requests. From the FAQ page, select the topic that interests you.
You can create a new support ticket here. Tickets provide an organized, efficient means of notifying us of any issue you may have and resolving it.
Ticketing System Hours: 24/7, 365 days a year.
Live chat is available between the following hours: 9:00 AM – 8:00 PM EST, Monday-Friday
United States: (415) 240-4497
Canada: (905) 592-0255
Toll-Free: (1 866) 671-0111
Fax: (1 888) 491-7639
Telephone hours: 9:00 AM – 8:00 PM EST, Monday-Friday
Jive Communications Technology Canada Ltd.
5353 John Lucas Dr., Suite 100, 1st Floor
Burlington, ON L7L 6G5
795 Folsom St, 1st Floor
San Francisco, CA 94107
Jive Communications strives to provide fair, reliable telephony service every day. However, we realize there is always room for improvement. If you have a concern you feel we should address, please refer to the steps outlined here.