A call queue presents a world-class image to your customers, and it can be invaluable for managing large call volumes. It has typically been the exclusive domain of call centers, but thanks to Jive Hosted VoIP, it’s now possible for any team to better control their callflow. So how can you take full advantage of this tool?
Jive is launching a new weekly video training series for our users. The training series is in addition to our other online resources, including our extensive support wiki. Because every Jive account comes loaded with our suite of Unified Communications features, we like to give you easy-to-access, simple-to-use tools so you can enjoy your system’s full value. Besides the video tutorials showing you how to take advantage of individual system features, we have a training video on how to use Jive’s online support resources, or how to use your specific phone. Watch Our Jive Video Training Playlist. Subscribe to the […]
Kristy needs to check in with a couple clients by early afternoon, and at 2:00 P.M. she has a big conference call in preparation for the big product launch next week. One problem: she’s currently snowed in at home. Her Internet connection is live, so she can send emails. But you can’t email a conference call conversation, and she needs time-sensitive information from her clients. She could use her cell phone, but she doesn’t like to use her personal number with work relationships. Does Kristy cancel her phone appointments and lose a day of productivity? Nope. Her company has Jive. […]
Jive’s unlimited feature base is growing fast, and our customers have access to it all. What Jive features are you missing out on?
Phones are an interesting business. It’s the one business technology that people seem to almost want to be boring. In fact, if you can think of a way to make phones or PBX management more boring, there are some competitors who would likely be interested in talking with you. On the other hand, if you like technologies to be intuitive, rich, pretty, and even—dare I say it—fun, then pause your game of fruit ninja and check this out. With any other phone system, you decide how a phone call routes with either a drop-down menu, an automatic default, or a […]
VoIP is all over the place. It’s the hip new technology, so it’s being adopted in a lot of different ways, and nobody’s really doing a good job of explaining those options. Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? What does VoIP mean? It can feel like a frustrating nightmare to try and map the landscape. Let me share an industry secret: the big money in the industry is in the enterprise—companies with hundreds or thousands of phones who want to know a lot of technical details about […]