Jive Blog

contact center

8 All-Star Features You Need for Your Contact Center

Even with an all-star staff running your contact center – or your call center – and still not deliver all-star service. Why? Because good service isn’t only about hiring the right people. It’s also about technology. Stellar employees need terrific tools to deliver better experiences to customers. That’s why Jive offers multiple contact center options that include must-have features.

hidden costs of not switching to voip

5 Hidden Costs of On-Premises Phone Systems

While Googling, you might ask yourself: what would it really cost your business to stay with an on-premises solution? So let’s take a look at some of the key points, and see how the costs can add up when you get behind on phone service.