At Jive, we believe the more the merrier. We’re excited to join forces with BCI so that we can continue providing you with the features and service you currently enjoy while also offering Jive’s powerful resources and support. We will be integrating the two platforms soon, but for right now it’s business as usual, which means you can:
Founded in 2006, Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Jive is rapidly becoming the standard for business communications worldwide.
Jive Products: Jive delivers a range of Unified Communications products, including voice, video, contact center, and mobile applications.
Jive Applications: Customers can access Jive services using their mobile devices, desktop computers, and web browsers.
No. All the features of your account, such as numbers and call flow, will stay as they are without any interruption to service. At a later time, as we integrate with the Jive platform, your account will have new features and capabilities that will become available.
Your bill will continue to come from BCI in the near term and your rates won’t change. As Jive and BCI integrate features and systems, you’ll be migrated to the Jive platform where your current pricing will be honored.
Absolutely. Number portability is a key aspect of the integration process, and Jive’s experienced team will assist you with this and all other aspects of the process.
Jive offers a myriad of features, including online administrator and end-user portals that allow you to make all configuration changes in real time using a drag-and-drop editor. Additionally, Jive offers improved call analytics, a visual Dial Plan Editor, flexible call recording, and over 80 more features at no additional charge. As integration takes place, you will gain access to these and other features.
No changes are required for your existing phones. At a future date, after the Jive and BCI platforms are integrated, Jive will take all necessary steps to make sure your existing phones will continue to function on the Jive platform.
Yes, you will receive notices when integration to the Jive platform is on the horizon. At that point, prior to any go-live date, a Jive setup engineer will contact you and explain the process for converting your phones to Jive. The engineer will walk you through the system setup, as well as help you realize the potential benefits the Jive integration will bring to your business.
Currently, all BCI customers should still contact BCI Customer Support at 601.898.1890, Option 2, until you are notified to contact Jive support for any Customer Service or Support issues.