Agent Login-Logout

With the Agent Login-Logout feature, employees can log into and out of their individual device queue at the start and end of each shift. They can also log in and out to accommodate meeting attendance or personal break times. This feature ensures that each customer’s call is expedited to an available agent.

Common Use Case

By allowing employees to sign out, callers will be more quickly directed to the first available employee, rather than hanging indefinitely in call queue limbo.