Jive Communications

The 10 Most Common Call Center Problems and How to Fix Them

Discover the most common problems plaguing call centers.


how to fix call center problems

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What are your call center's vulnerabilities?


Call centers are the front lines for customer service. As a call center manager, you face rapid-fire demands from all sides. In this ebook, we identify the 10 most common call center problems and offer helpful solutions.

You can trace most call center problems to:


Employees


Call centers face constant challenges with employee absenteeism, attrition, and engagement.

Customers


Resolving customer concerns on the first try and providing reliable self-service is a call center’s primary responsibility.

Technology


The modern call center requires advanced technology and tools. The difficulty is getting them to work together.