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barge
barge

Barge

AKA Call Barge or Queue Call Barge

Definition A phone feature that allows you to join in on an existing phone call, usually to assist in answering questions, clearing up information, or closing a sale. In barge mode, both the customer and the agent can hear you, creating a three-way conversation. Barge is one of three possible call-monitoring modes (see Spy and Whisper for the other two).