Yesteryear’s traditional customer service call center is rapidly changing and evolving into simply “call centers.” Call centers don’t simply rely on customers calling in anymore. Today’s viral world must incorporate a variety of social media outlets to help provide additional customer service and query outlets to consumers.
Invented by Alexander Graham Bell, the telephone revolutionized worldwide communication. Furthermore, this invention changed the business world. The history of the business phone is ever-changing and evolving.
There once was a business world ruled only by landline telephone services. However, with the advent of modern technology, Voice over Internet Protocol (VoIP) offers a popular alternative to the conglomerate landline giant. No longer are businesses restricted to desks with corded phones, but can now roam freely amidst Smartphones, tablets and the mighty Internet.
A multi-million dollar market, offering Voice over Internet Protocol (VoIP) services to small and medium-sized businesses has never been more lucrative for both parties. First and foremost, this type of voice technology helps save companies between 40- to 90-percent off their current traditional telephone bills.
Jive’s business VoIP services offer a wide array of reasons why today’s companies should consider switching to VoIP for business. How does a company’s management team know if they are ready to jump ship on traditional telephone services and board the VoIP technology vessel? Below are 10 questions businesses should ask before making this cost-saving switch.