Yesteryear’s traditional customer service call center is rapidly changing and evolving into simply “call centers.” Call centers don’t simply rely on customers calling in anymore. Today’s viral world must incorporate a variety of social media outlets to help provide additional customer service and query outlets to consumers.
The history of the business phone is ever-changing and evolving. A brief glimpse into the history of business phone evolution includes:
There once was a business world ruled only by landline telephone services. However, with the advent of modern technology, Voice over Internet Protocol (VoIP) offers a popular alternative to the conglomerate landline giant. No longer are businesses restricted to desks with corded phones, but can now roam freely amidst Smartphones, tablets and the mighty Internet.
A multi-million dollar market, offering Voice over Internet Protocol (VoIP) services to small and medium-sized businesses has never been more lucrative for both parties. First and foremost, this type of voice technology helps save companies between 40- to 90-percent off their current traditional telephone bills.
Jive’s business VoIP services offer a wide array of reasons why today’s companies should consider switching to VoIP for business. How does a company’s management team know if they are ready to jump ship on traditional telephone services and board the VoIP technology vessel? Below are 10 questions businesses should ask before making this cost-saving switch.
As Smartphones are becoming the very epicenter of human lives, they contain an abundance of information, including bank accounts, text messages, contacts, passwords and credit cards. These devices are readily connected constantly, making them more vulnerable to attacks and scams.
While many people claim that today’s generation will never experience the traditional features of a landline – being tethered to the wall with limited mobility, waiting at home for a special someone’s call or simply learning to twirl the phone cord out of sheer nervous habit – these changes are part of society’s evolutionary process that embraces the latest technology trends.
The technology of making telephone calls over the Internet is known as Voice over Internet Protocol (VoIP), helping turn regular telephones into Internet telephones. This high-tech method of communication has become a dominant force in the business industry.
Voice over Internet Protocol (VoIP) is a modern technology that allows companies’ employees to make business calls directly over broadband Internet services instead of using a conventional analog telephone system.
With the telecommunications industry abuzz about Voice over Internet Protocol (VoIP) services, many companies are contemplating if making this switch is indeed productive to business.