Jive phones require a business-class network to function properly. Use these
setup requirements as a guide to make sure your network is ready for Jive.
Thank you for choosing a Jive business phone system for your enterprise. This document lists the network and Internet requirements necessary for running a Jive system, and will help you prepare your network to begin using your Jive phones right away.
Jive phones are network devices which require a business-class
router with a broadband Internet connection. Each phone must
be issued an IP address from the router (not modem) via DHCP.
Jive recommends an Ethernet Switch capable of QoS (Quality of
Service) be placed between your Jive phones and your router. A
QoS switch helps ensure high-quality audio during calls.
Many routers include a firewall which protects your network
from malicious Internet traffic. Your firewall should allow your
Jive phones to access HTTP, HTTPS, and UDP traffic on your
network. Please contact your network IT professional for help in
configuring your firewall.
For a list of recommended routers, phones, and switches please
Internet Service Provider
All Jive phones require a valid broadband Internet connection
to make and receive calls. Jive does not provide an Internet
connection. Contact your Internet Service Provider (ISP) for
information regarding your Internet connection.
Each call on a Jive phone requires approximately 100kbps of
Internet bandwidth (both upload and download).
For example, If you have a typical T1 connection (1.5 Mbs, or
1500kpbs), you can make up to 15 concurrent calls at any given
time. However, in many cases both your computers and Jive
phones share bandwidth, effectively reducing the amount of
concurrent calls possible on your network.
Please contact your Internet Service Provider to ensure your
bandwidth meets the minimum requirements for your needs.