Call Queues (and How to Use Them)
A call queue presents a world-class image to your customers, and it can be invaluable for managing large call volumes. It has typically been the exclusive domain of call centers, but thanks to Jive Hosted VoIP, it’s now possible for any team to better control their callflow. So how can you take full advantage of this tool?Read More
Weekly Video Training Series Now Available
Jive is launching a new weekly video training series for our users. The training series is in addition to our other online resources, including our extensive support wiki. Because every Jive account comes loaded with our suite of Unified Communications features, we like to give you easy-to-access, simple-to-use tools so you can enjoy your system’s […]Read More
How To Make Calls “From The Office” When You’re Snowed In at Home
Kristy needs to check in with a couple clients by early afternoon, and at 2:00 P.M. she has a big conference call in preparation for the big product launch next week. One problem: she’s currently snowed in at home. Her Internet connection is live, so she can send emails. But you can’t email a conference […]Read More
3 Things You Didn't Know Your Jive System Could Do
Jive’s unlimited feature base is growing fast, and our customers have access to it all. What Jive features are you missing out on?Read More
Better than Fruit Ninja?
Phones are an interesting business. It’s the one business technology that people seem to almost want to be boring. In fact, if you can think of a way to make phones or PBX management more boring, there are some competitors who would likely be interested in talking with you. On the other hand, if you […]Read More
What Does VoIP Mean?
VoIP is all over the place. It’s the hip new technology, so it’s being adopted in a lot of different ways, and nobody’s really doing a good job of explaining those options. Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? What does VoIP mean? […]Read More