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Mother May I? Top Questions asked by Potential Customers

by Jonathan Timothy on Monday, May 5th, 2014.

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When I was 5 years-old, one of my favorite activities was the classic Mother May I? game. This game uses a set of rules determined by the designated “Mother” to help players reach their goal and win. Here at Jive we want to do the same and help our potential customers know just what they can do with our system and help them reach their goals. Below you will find five of the top questions asked by potential Jive customers:

May I Keep My Existing Numbers?

Yes, you may. In fact, Jive has a department solely dedicated to assisting with the process of number porting and ordering new numbers. Jive Communications offers full Local Number Portability (LNP) compliance, and is easily able to port existing client telephone numbers to their new Jive Hosted VoIP accounts.

Jive requires prospective clients to sign a Letter of Agency (LOA) authorizing Jive to request the number(s) from the existing telecommunications provider. After this step, the existing provider is legally authorized and obliged to port the number(s) to Jive. Jive employees will schedule and track all of the number porting process to ensure full conversion takes place on a designated date.

May I Have a Single Point of Contact?

Yes, you may. We want to provide a seamless transition to our hosted VoIP solution as well as provide a support network for you after the implementation. Jive will assign a project manager to coordinate all efforts during the implementation process including telephone number ordering and porting, fax number ordering and porting, data circuit provisioning, hardware procurement, system specification and design, telecom legal authorization, and approval documentation.

The project manager will maintain close communication with your organization to meet the specified transition date. However, Jive’s involvement won’t stop there! After implementation your organization will be assigned to a Service Account Manager that will act as a single point of contact should any needs arise. Depending on your needs, these individuals can also schedule periodic phone calls to check up with you. You will also have access to our Customer Service and Technical Support departments and a myriad of training and support tools.

May I Have Access to Customer Service and Technical Support 24 hours a day, 7 days a week, 365 days a year?

Yes, you may. Jive is ranked #1 in customer service, and all support is available 24/7 every day of the year. When our customers succeed, we succeed–and we want to keep it that way by providing open lines of assistance and service. The floor is physically staffed between the hours of 6:00 AM and 7:30 PM, Mountain Time. Outside of these hours, support is handled via our paging/ticketing system. All SLA targets will be met, regardless of when the request is made.

May I Have Flexibility for Remote Workers?

Yes, you may. Jive’s softphone application Jive Mobility helps bridge the gap between desktop and mobile devices. When downloaded, Jive Mobility allows the device—be it a smartphone, tablet, or desktop computer—to mirror the functionality of a desktop handset and function as an IP phone.

This means employees have access to extension dialing, conference calls, and more whether they are in the office, across the country, or at home. This app is perfect for business trips or telecommuting employees and cuts the cost of additional IP handsets or pricy data plans. Jive Mobility requires a few steps including downloading the app, an Internet connection, and enabling permissions easily via our web portal.

May I Have All Features and Functions in One Easy-To-Understand Price?

Yes, you may! One of the greatest benefits of Jive’s Hosted VoIP solution is having access to all of our features and functions at an easy-to-understand, per seat monthly price. While other companies offer features and functions in an a la carte fashion­—making it difficult to know the bottom-line pricing—Jive’s services include several advanced features at no additional cost.

Because Jive Hosted VoIP is cloud-based, updates and the implementation of new features are simple, easy, and immediate to your organization. These changes typically require zero downtime, so your organization can continue accomplishing the goals you’ve set out to achieve.

If you are serious about taking part in any of the great benefits Jive Communications can offer your organization, please contact us with your own questions. Before you ask your next question we will ask—and answer it—for you. Jive, may I have the contact information to learn more about your Hosted VoIP solution?

Yes, you may.

Education 888-850-3009
Enterprise 877-548-3050
Government 877-333-8880
Partners 877-333-5551