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What is Hosted PBX?

by Matt Peterson on Wednesday, September 12th, 2012.

Hosted PBX

Hosted PBX – public branch exchange – stands for the switchboard hardware used in telephone systems. In short, the PBX accepts incoming phone calls and routes them to different extensions.

Once, these complicated massive systems were required to be onsite, making them available only to large corporations. However, with the advent of today’s modern technology, these systems can be hosted remotely. Jive offers Hosted PBX systems, making this advanced technology available to both small and medium-sized businesses alike. Jive’s PBX systems offers advanced call routing services, as they handle the detailed technical side, the ultimate result is speedy customer call routing directly to business representatives.

Additional benefits of Hosted PBX systems, especially for business phone services, are the ability for these technological systems to manage all incoming calls, route calls directly to voicemail, provide automated greetings, offer touchtone menus, conference calling, record calls and call queues that direct to the first available line. Hosted VoIP/PBX features also include caller ID, music on hold, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, find-me follow-me features, speed dial, custom schedules, remote access, LDAP integration, call transfers and online PBX controls.

What is LDAP integration? This acronym stands for Lightweight Directory Access Protocol. Simply stated, LDAP integration offers one company-wide directory, or address book, for all employees to input customer names, data, phone numbers and email addresses. LDAP essentially helps define how programs – albeit it an email program, address book, or printer browser – speak to one another, allowing employees to retrieve the necessary results to increase their productivity.

Jive hosts their own PBX system, which means that they take care of the technical side of business. No longer are businesses required to have expensive onsite systems with dedicated professionals managing these complicated devices. Jive’s professional customer service and technical support team help solve problems over the phone, via chat or through email, helping further simplify business correspondence and productivity.

Never again will companies experience lagging downtime. Jive’s system is designed to back up all necessary and pertinent data, meaning that if a company has technical issues, Jive’s support staff is only a phone call away to help begin instant recovery options.