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  • 3 Things You Didn't Know Your Jive System Could Do

    by Jonathan Timothy on Wednesday, May 28th, 2014.

    jive system

    If you’re a current Jive customer, you have access to Jive’s unlimited suite of cloud features. This includes unlimited voicemail boxes, auto attendants, dial plans, call queues, and other features like contact center solutions and call analytics. In fact, Jive offers so many features—and is releasing new features so rapidly—that you may be missing out on some of the best options. Here are just a few of Jive’s features that are well worth checking out:

    Mobility

    The Jive Mobility softphone application bridges the gap between desktop and mobile devices. When downloaded, Jive Mobility allows the device—be it a smartphone, tablet, or desktop computer—to mirror the functionality of a desktop handset and to function as an IP phone. This allows a wide range of Jive features to be used on any iOS, Windows, or Android system. A few of these features include extension dialing, 10-party conference calls, video calls, transfer, hold, and more. Each softphone may be cloned on up to five different devices. For more ways to use Jive Mobility, go here.

    Paging

    All of the Jive‐recommended VoIP handsets support intercom and paging over the two‐way speakerphone. This feature is accessed by simply dialing a “*” (star) before the extension number. This feature can be used on a one‐to‐one basis, or groups can be created that allow one‐to‐many paging (two‐way audio is only available in “one‐to‐one” handset paging). For convenience, privacy, and administrative flexibility, this feature can be deactivated on an extension‐by‐extension basis. To learn how to utilize this feature, visit our Administrative User Guide.

    The Jive solution can also interface with existing paging/intercom equipment. To do this, an ATA (analog telephone adapter) device is provisioned that (when connected to the LAN) connects the Jive system and the existing paging infrastructure. Both amplified and non‐amplified audio can output from the paging adapter. When implemented, the paging adapter is simply dialable as an extension on the system (for security, a password can be required before connecting).

    Room-based E-911

    Jive’s Enhanced 911 (E-911) solution automatically associates a physical address with the caller’s telephone number and routes calls to the most appropriate Public Safety Answering Point (PSAP) for that address. Jive’s E-911 services can also send the actual room or office number (as part of the address) to the appropriate Public Safety Answering Point (PSAP). This requires that a unique DID (telephone number) be assigned to every handset. This greatly facilitates emergency response, and prevents a scenario where emergency personnel show up to a site but are unable to determine exactly where their services are required on the premises.

    With all of Jive’s current and upcoming features, it’s important to stay updated and find out what new solutions are coming your way. Some easy ways to do this are through Facebook, Twitter, LinkedIn, and, of course, the Jive blog. New features are also announced to customers via email. Have questions about a feature or would like to see a new feature released? Comment below or contact your Jive representative! Questions can also be answered by visiting Jive Support. Remember, you can always brush up on Jive’s features at http://jive.com/features or on Jive’s YouTube training channel at http://youtube.com/jivetraining.