Spy

Spy mode allows an administrator to enter an existing conversation silently without interrupting an ongoing call; neither the agent nor the caller is notified of the administrator’s presence.

Common Use Case

Say you’re the manager over a sales team. With spy mode you can listen in undetected on any conversation to assure quality of service without interruption.

FAQs

During a spy session, can an administrator choose to whisper or barge in on a call?
Yes, only an administrator can spy on a call, and he may switch between call monitoring modes in real time.

Every day, our expert technicians provide an overview of the Jive system, complete with demos and a Q&A. Sign up today to find out more about what Jive can do for you.