Pre-Call Announcement provides your agents with valuable data before they pick up a customer’s call. This marvelous feature pays for itself in very short order (especially since it’s provided at no extra charge—just like the rest of Jive’s features).
Common Use Case
Imagine how helpful it would be to know what a customer is looking to get out of a call before your employee even says hello! Employees who receive a pre-call announcement will come across as informed, eager to help, and fully capable of meeting your customer’s needs.