Personalize the hold music heard by callers by choosing between many different tracks available through the Jive User Portal, or upload your own unique sound clip (see custom messages). Upload any music file as a .WAV file and even make custom playlists. Custom messages can also be played periodically along with hold music.
Common Use Case
No customer likes to be put on hold, and awkward silences only make it worse. Customize your hold music playlists to ensure a professional wait time experience, or use that time to further inform and educate the customer.
Does Jive provide default hold music?
Yes. Jive provides a number of hold music options for all accounts.
Can multiple playlists be created for each user?
Yes. Multiple playlists can be created for each user, group, call queue, etc. Customize the experience depending on which department the caller is reaching.