Allstate is one of the biggest personal lines insurer in the U.S., with revenues in the billions. It operates through a network of independent agents that sell Allstate insurance. Jive works with many Allstate individual agents and groups of agents nationwide.
It’s critical that insurance agents are a quick phone call away from their clients, no matter where they agent may be. Allstate agents ran into trouble with their old phone service, often missing important calls when they were out of office.
Allstate agents turned to Jive for a solution. Using Jive’s softphone application, agents could travel to where they were needed and yet still receive office calls and access their office phone’s features as if they were sitting at their desk.