In 1965 The Rolling Stones released the hit song Get Off Of My Cloud, which quickly reached the top of the Billboards and remained on the charts for weeks. Although the cloud that the band was referring to in the 60s is slightly different than the cloud we know today, Jive’s still taking a different approach than the Rolling Stones. They might not want you on their cloud, but we want you on ours! What is the cloud?
Companies usually only excel in one of three areas: quality, service, and price. Jive has somehow found a way to deliver value in all three areas. Find out how!
In essence, this feature allows a user to see the big picture of your organization’s call flow and customize it, however simple or complex you want it to be.
So why all the hype around UCaaS (Unified Communications as a Service)? Jive explains the benefits of UCaaS and why it’s an $88B business.
While it’s true that for efficiency, the “assembly line” idea may have been a “best practice” for Taylor and Ford, it discouraged innovation and product improvement. What can you learn about best practices from their situation?
“You can practice shooting eight hours a day, but if your technique is wrong, then all you become is very good at shooting the wrong way. Get the fundamentals down and the level of everything you do will rise.” – Michael Jordan
When building your business, no matter what market you’re in, your phone system is the last thing you want to stress about. You don’t have the time to stress about it. This was the case of the Jive founders.
If you’ve ever talked to an angry customer who–because of user error–has condemned your company’s product and has taken up a personal vendetta against every employee at your company, then you’d probably have a tough time saying “the customer is always right” with a straight face.
Seriously. Vader probably had Jive. All the signs are there. Video chat, multiple locations, custom sound files—plus you never see him manage it. And you know Vader would never have had a direct line to get to him—it would have been an auto-attendant set up to screen his calls. Darth has always struck me as the type that would want control of his system. I mean, he could have one of his commanders manage it for him, but I’d hate to see that guy get choked if he messes it up. You may not think you relate to Darth Vader. […]
Phones are an interesting business. It’s the one business technology that people seem to almost want to be boring. In fact, if you can think of a way to make phones or PBX management more boring, there are some competitors who would likely be interested in talking with you. On the other hand, if you like technologies to be intuitive, rich, pretty, and even—dare I say it—fun, then pause your game of fruit ninja and check this out. With any other phone system, you decide how a phone call routes with either a drop-down menu, an automatic default, or a […]