Jive Blog

contact center

8 All-Star Features You Need for Your Contact Center

Even with an all-star staff running your contact center – or your call center – and still not deliver all-star service. Why? Because good service isn’t only about hiring the right people. It’s also about technology. Stellar employees need terrific tools to deliver better experiences to customers. That’s why Jive offers multiple contact center options that include must-have features.

softphone

What’s a Softphone and 5 Reasons You’ll Want One

Discover what a softphone is and read about five compelling reasons why organizations are adopting them. Also, learn about the newly released Jive Mobile 2.0 softphone application and how its new features set it apart from other softphone apps.

JiveVoice-Unified

What Is Jive Voice?

Since starting in 2006, Jive has mostly focused on Hosted VoIP as a service. But now Jive’s cloud-based phone service is called Jive Voice, and with that seemingly small change comes a radical shift in Jive’s vision for the future.