Jive Blog

Call routing with Jive Dial Plan Editor

4 Ways Call Routing Is Easier with Jive’s Dial Plan Editor

Call routing for any organization is always changing. Staff come and go, people take different positions—or switch departments entirely—and office locations can change as well. Which means your phone numbers and extensions constantly need updating. See how easy it is to update your call routing – by yourself! – using Jive’s visual Dial Plan Editor.

Call Analytics

Fantasy Baseball and Jive Call Analytics

So how does Jive Hosted VoIP relate to fantasy baseball? Your business is your fantasy team, and the best way to make decisions about the future is through the use of detailed information about the past. Jive call analytics empower you to maximize sales leads and efficiency by viewing your macro and micro phone-traffic patterns. These include data such as “mean/min/max” reports and time-of-day reports for all extensions and numbers, geography-based heat maps, and downloadable CDRs. Filters can be applied that sort data by call count, time of day, call duration, caller geography, call routing information, and more.

SnowedIn

How To Make Calls “From The Office” When You’re Snowed In at Home

Kristy needs to check in with a couple clients by early afternoon, and at 2:00 P.M. she has a big conference call in preparation for the big product launch next week. One problem: she’s currently snowed in at home. Her Internet connection is live, so she can send emails. But you can’t email a conference call conversation, and she needs time-sensitive information from her clients. She could use her cell phone, but she doesn’t like to use her personal number with work relationships. Does Kristy cancel her phone appointments and lose a day of productivity? Nope. Her company has Jive. […]