The Unified Communications as a Service (UCaaS) market is undergoing drastic changes and robust adoption by SMB, enterprise and the public sector. To stay competitive, UCaaS companies will need to invest in technologies that empower remote workforces, focus on integration, and appeal to incoming millennial workers. Global industry leaders Jive Communications, inContact, and Polycom weighed in on market trends and shared their predictions for the future of UCaaS
Call routing for any organization is always changing. Staff come and go, people take different positions—or switch departments entirely—and office locations can change as well. Which means your phone numbers and extensions constantly need updating. See how easy it is to update your call routing – by yourself! – using Jive’s visual Dial Plan Editor.
The countdown to the holidays has begun. Did you know you can use your business phone system to show your customers more holiday cheer when they call? Check out our six-point checklist on how to prep your phone system for the “most wonderful time of the year.”
Not everyone takes the summer off, and the ambitious programmers enrolled in SIE Utah are no exception. Matt Peterson, Jive’s Chief Marketing Officer, stopped by to share his thoughts on programming and how young programmers could prepare for the future.
Dentists face unique challenges in today’s market, and one of the first places they ought to look for solutions is their dental office phone system. That’s why, for any dentist, selecting the right phone system is critical to a practice’s success.
Technology is changing the legal industry. Here’s our take on the top 5 tech trends that will shape law firms of the future.
Even if you’ve been on conference calls before, does that mean you know how to conference call like an expert Here are 12 tips to help you prepare for—and hold—effective conference call meetings that stay on topic and give all participants a chance to contribute.
Having the right real estate phone system is one way agents can tip the scales in their favor. It can be your secret weapon when it allows you to out-organize and become more responsive than your competition. That’s why a hosted voice (or Hosted VoIP) phone system is gaining traction across so many industries, including real estate.
Even with an all-star staff running your contact center – or your call center – and still not deliver all-star service. Why? Because good service isn’t only about hiring the right people. It’s also about technology. Stellar employees need terrific tools to deliver better experiences to customers. That’s why Jive offers multiple contact center options that include must-have features.
Writing an RFP (request for proposal) can be time-consuming, involves technology details you’re probably not familiar with, and kicks off the arduous service-purchasing process. But it doesn’t have to be that way. That’s why we wanted to share this list of tips on how to write an effective RFP.