Jive Blog

Call routing with Jive Dial Plan Editor

4 Ways Call Routing Is Easier with Jive’s Dial Plan Editor

Call routing for any organization is always changing. Staff come and go, people take different positions—or switch departments entirely—and office locations can change as well. Which means your phone numbers and extensions constantly need updating. See how easy it is to update your call routing – by yourself! – using Jive’s visual Dial Plan Editor.

contact center

8 All-Star Features You Need for Your Contact Center

Even with an all-star staff running your contact center – or your call center – and still not deliver all-star service. Why? Because good service isn’t only about hiring the right people. It’s also about technology. Stellar employees need terrific tools to deliver better experiences to customers. That’s why Jive offers multiple contact center options that include must-have features.

softphone

What’s a Softphone and 5 Reasons You’ll Want One

Discover what a softphone is and read about five compelling reasons why organizations are adopting them. Also, learn about the newly released Jive Mobile 2.0 softphone application and how its new features set it apart from other softphone apps.